apHarmony offers VOIP software integration services.  Whether you are looking to bring VOIP to an existing system, build a new VOIP software application, or maintain and support existing VOIP software, we will be happy to bring out team to your software project.  Please feel free to give us a call at 630-855-7522 for a free evaluation and quote.

The revolution of VOIP has had a broad and far-reaching impact throughout the business world.  Integrated phone and line-of-business applications have helped improve productivity, customer service, and increase sales for pioneering businesses.  VOIP integration can provide sales staff with the edge that they need to deliver top-quality service and create a great customer impression.  In addition to the improvements in customer service, VOIP software can provide detailed reporting insights with key factors that drive the business.  By utilizing the reports, businesses can uncover trends and opportunities for increased sales or improved productivity.

Although each phone system may provide a different VOIP interface, the two primary interfaces are TAPI and Asterisk.  TAPI is a standard phone system interface, and allows software to interact with most of the events and functions of a phone system.  Software can receive notifications of calls, place new calls, and receive calling statistics.

The Asterisk system, on the other hand, is a fully functional open-source PBX.  This system can often integrate with other phone systems, and enables not just basic integration, such as call notification and outbound dialing, but also low-level integration such as customized automated attendants and voice recognition.  The Asterisk system can be programmed to perform highly customized natural language processing and decision making to help automate customer service, or create interactive new customer experiences in advertising and marketing.

VOIP software can be used to break exciting new ground in customer service, sales, and operations.  For a free evaluation and quote on a VOIP software integration project, please feel free to give us a call at 630-855-7522.